Refund policy
Return Window
You have 14 days from the date your order is delivered to request a return. Requests made after 14 days will not be accepted.
Condition of Items
Because fragrance is a personal-use product, we can only accept returns of items that are unopened, unused, and in their original sealed packaging. Any bottle with a broken seal, used pump, or removed shrink wrap is not eligible for return and is considered final sale.
Exceptions
Not eligible for return: opened or used bottles, items marked final sale/clearance/gift-with-purchase, and gift cards.
If your order arrived damaged, defective, or you received the wrong item, contact us within 14 days of delivery at kylestclaire1911@gmail.com with your order number and a photo — we'll make it right at no cost, even if the bottle has been opened.
How to Start a Return
- Email kylestclaire1911@gmail.com with your order number and reason for return.
- Once approved, we'll email you a prepaid return shipping label — return shipping is on us.
- Pack the unopened item securely in its original packaging and attach the label.
- Drop the package off at the specified carrier location.
Refunds
Once we receive and inspect your return, we'll refund your original payment method within 3-5 business days. You'll get an email confirmation when it's issued (your bank may take additional time to post it).
Questions
Contact us at kylestclaire1911@gmail.com.